Customs and Duties

Customs, Duties, and Fees – Frequently Asked Questions

 

Will I have to pay customs duties, taxes, or other fees on my order?

Yes, international orders may be subject to customs duties, import taxes, or additional fees when your package arrives in your country. These costs are not included in the order total or the shipping cost you see at checkout. They are the responsibility of the customer and must be paid directly to your local customs authority at delivery.

Why can’t Claude Home tell me the exact duties or taxes in advance?

Customs rules vary widely from country to country, and even from port to port. Rates are affected by many factors, including:

  • The declared value of your order
  • The product category (furniture, lighting, accessories, etc.)
  • Current trade agreements and tariffs
  • Ongoing changes in government regulations

Because these factors shift frequently, it is not possible for us to calculate your duties in advance.

How can I plan for potential duties and fees?

To help you prepare, we list the country of origin for every product on its product page. This gives you a clearer idea of what fees may apply based on your region’s import policies. We also recommend checking your government’s customs website for the most up-to-date information. (Links provided below.)

Who is responsible for these charges?

As the importer, you are responsible for paying any duties, taxes, or customs fees required by your country’s authorities. By placing an order with Claude Home, you agree that these costs are your responsibility.

What happens if I refuse to pay customs charges?

If a package is refused or abandoned due to unpaid duties, or returned to us in damaged condition after being held in customs, we cannot offer refunds or compensation. For this reason, we strongly recommend reviewing your region’s customs rules before placing your order.

Where can I find official customs information for my country?

For the most accurate and up-to-date details on duties and tariffs, please visit your government’s official customs authority:


 

Customs, Duties, and Fees Policy

At Claude Home, we want you to be fully informed about potential customs, duties, and additional fees that may apply when shipping internationally. These charges are determined by your local customs authorities and are outside of our control. Please review the following carefully:

 

Customs, Duties, and Additional Fees


Claude Home is not responsible for any customs duties, taxes, or additional fees that may be incurred when your order arrives in your country. These costs are not included in the order total or the shipping fee shown at checkout. It is the customer’s responsibility to pay these charges upon delivery.

 

Why We Cannot Estimate Duties in Advance


Customs regulations and duty rates shift frequently and vary greatly between countries, regions, and even individual ports of entry. These changes depend on factors like declared value, product category, trade agreements, and tariff updates. Because of these constantly changing variables, it is not possible for Claude Home to accurately estimate duties or fees at the time of purchase.

 

Customer Responsibility


Each country enforces its own import rules and costs. Customers are responsible for understanding applicable customs charges based on their delivery address. These charges are determined and collected by local customs authorities, not Claude Home. To assist planning, we list the country of origin for every product on our site so you can anticipate potential customs-related costs.

 

Acknowledgment of Charges


By placing an order with Claude Home, you accept that any customs duties, import taxes, or fees are your responsibility. Claude Home cannot be held liable for any customs-related charges or delays once the package has been dispatched, nor for packages refused or abandoned due to unpaid duties.

 

Refused or Undeliverable Packages


If a package is refused or returned due to customs duties or taxes—or arrives damaged—we cannot offer a refund or compensation. We strongly encourage checking with your local customs authority before placing an order.

 

How to Find Accurate Information


For the most current and reliable duty and tariff information, please consult your country’s official customs website: