Refund policy

Shipping, Returns & Cancellations Policy

Thank you for shopping with Claude Home. Please read our detailed Shipping, Returns, and Cancellations policy below to ensure a smooth experience.

Sales and Returns

  • All Sales Are Final: Please note that all sales are final. Returns or exchanges are not accepted unless the item is received damaged or not as described in the photos.

  • Damaged or Incorrect Items: If you receive an item that is damaged or does not match the description or photos, please contact us immediately at sales@Claudehome.com within 48 hours of delivery. Include photos of the damage or discrepancy, along with your order details, so we can assist you as quickly as possible.

Return Process and Shipping Responsibilities

  • Return Shipping Responsibility: Claude Home is not responsible for items lost in transit during a return. We will not issue a refund or replacement for items that are not received within 14 days of issuing the return label. If your return item is delayed, lost, or damaged in transit, we are unable to replace the item or issue a refund.

  • Return Shipping Costs: The customer is responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

  • Return Timeframe: All returns must be initiated and returned within 14 days of receiving the return label. Failure to meet this timeframe will result in the return being denied.

Cancellations and Amendments

  • Cancellations: Requests for cancellations must be made within 72 hours of placing an order. After this period, cancellations will not be accepted, especially once components for your order have been obtained or the production process has begun.

  • Changes to Orders: Amendments or adjustments to an order can only be made within 72 hours of order placement. After this window, no changes can be made, and cancellations will not be possible.

  • Delays & Mistakes: We are not liable for delays, mistakes, or duplicates. No reimbursements will be offered in the event of such issues.

Refused Deliveries

If you decide to decline the delivery of any items from Claude Home, please note that you may be responsible for covering any additional costs. This includes, but is not limited to, return shipping, restocking, and fees related to rescheduling delivery attempts.

Shipping Information

  • Shipping Charges: Shipping charges cover handling, order processing, item selection, packaging, and transportation. Kindly note that shipping times can vary based on order size and location.

  • Order Processing Time: Please allow 5-7 business days for order processing, excluding weekends and holidays.

  • In-Stock and Small Orders:

    • Processing Time: In-stock items typically ship within 5-7 business days.

  • Oversized Furniture:

    • Freight Shipping: Oversized furniture is shipped via freight and may have a longer lead time depending on your location (state and country). Please refer to your order confirmation for estimated delivery times.

  • Made-to-Order Items:

    • Vendor Shipping: Made-to-order items are shipped directly by our individual vendors, artists, or designers. Shipping times for these items may vary depending on your location relative to the item's country of origin. Delivery timeframes are estimates and can be affected by production and packaging preparation times.

Promotions and Price Adjustments

  • Price Adjustments: If you make a purchase within 7 days of a promotion, we offer a price adjustment for full-priced items that were not previously discounted. The price difference, before taxes, will be issued as store credit.

  • Offer Limitations: Promotional offers, such as site-wide discounts or shipping deals, cannot be combined. Each promotion or offer must be used individually.

Customs, Duties, and Fees Policy

At Claude Home, we want to ensure that you are fully aware of any potential customs, duties, and additional fees that may apply to your order when shipping internationally. Please read the following carefully:

  • Customs, Duties, and Additional Fees: Claude Home is not responsible for any customs, duties, or additional fees that may be incurred upon the delivery of your order. These fees are not included in the order total or the shipping cost at checkout. The responsibility for paying these fees lies with the customer upon receipt of the package.

  • Customer Responsibility: Customs policies, import duties, and taxes vary by country and region. It is the responsibility of the customer to be aware of any applicable charges that may apply based on their delivery address. These charges are determined by the local customs authority, and Claude Home does not have control over these costs.

  • To assist in understanding any potential fees, we provide the country of origin for each product on the product page. This allows you to anticipate any additional costs that may arise due to customs or duty fees based on the origin of the product and the destination country.

  • Acknowledgment of Charges: By placing an order with Claude Home, you acknowledge that any applicable customs, duties, or taxes are your responsibility. Claude Home will not be held liable for any customs-related charges or delays that occur once the package has been dispatched. Additionally, we are not responsible for any refusal of packages or customs-related delays.

  • If you are unsure about potential duties or taxes, we recommend checking the relevant government websites for accurate and up-to-date information regarding tariffs, import duties, and taxes.

Undeliverable Packages

If a package is refused or abandoned due to customs duties or other reasons, or if a package is returned to us damaged or broken, Claude Home is not responsible for any additional costs or compensation. As our company does not accept returns, we cannot issue refunds for packages that are refused due to unpaid duties or taxes, or for packages returned to us in damaged condition. We strongly recommend reviewing the customs policies and potential import duties in your region before placing your order to avoid any delivery issues.

 

By following these guidelines, we aim to provide a seamless experience for all of our customers. If you have any questions or concerns regarding your order, feel free to reach out to us at sales@Claudehome.com. We’re here to help!