Privacy policy

CLAUDE HOME

Privacy Policy

Effective Date: August 21, 2020

Last Updated: May 2026


Claude Home (“Claude Home,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit claudehome.com, create an account, make a purchase, or otherwise interact with us.


Claude Home operates as both a curated retailer and dropshipper of designer furniture, lighting, and home goods sourced from independent artists and studios worldwide, and as a manufacturer and direct seller of its own proprietary furniture products. This dual role affects how we handle your data, as described below.


By accessing or using our website or services, you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.


1. Scope and Applicability

This Privacy Policy applies to all personal information we process in connection with our website, mobile experiences, customer accounts, purchases, and communications. It applies regardless of your location. Where applicable, jurisdiction-specific addenda appear in Section 13 below.


Claude Home is the data controller for information collected through our direct channels. When acting as a dropshipper, Claude Home transmits customer order and fulfillment information to third-party suppliers and manufacturers. Those suppliers may act as independent data controllers with respect to the information they receive; we recommend reviewing their privacy practices.


2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Create or update a customer account
  • Place an order or make a purchase
  • Submit a contact, inquiry, or trade account request
  • Subscribe to marketing emails or SMS communications
  • Participate in surveys, contests, or promotions
  • Communicate with our customer support team


This information may include:

  • First and last name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and billing details (processed by third-party payment processors)
  • Order and transaction history
  • Customer support communications and preferences
  • Trade or business credentials (for trade account applicants)


2.2 Information Collected Automatically

When you use our website, we and our service providers automatically collect certain technical and usage information, including:

  • IP address and approximate geolocation
  • Device type, model, and operating system
  • Browser type and version
  • Referring website and exit pages
  • Pages viewed, time spent, and click-through data
  • Shopping cart contents and purchase behavior
  • Cookie identifiers and similar tracking technologies


2.3 Information from Third Parties

We may receive information about you from:

  • Shopify and other ecommerce platform providers
  • Social media platforms (if you connect your account or engage with our ads)
  • Payment processors and fraud prevention services
  • Analytics and advertising partners
  • Publicly available sources


2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as government identification numbers, racial or ethnic origin, health data, biometric data, or financial account numbers beyond what is necessary to process payments. If we inadvertently receive such information, we will delete it promptly unless legally required to retain it.


3. How We Use Your Information

Claude Home uses your personal information for the following purposes:


3.1 Fulfilling Orders and Providing Services

  • Processing and fulfilling orders (including transmitting order data to dropshipping suppliers or our manufacturing operations)
  • Arranging shipping, delivery, and logistics
  • Sending order confirmations, shipping updates, and delivery notifications
  • Managing customer accounts and purchase history
  • Processing returns, refunds, and exchanges


3.2 Business Operations

  • Processing payments and preventing fraud
  • Maintaining and improving website functionality and performance
  • Conducting analytics and understanding user behavior
  • Complying with legal and regulatory obligations
  • Enforcing our Terms of Service and other agreements
  • Protecting the security and integrity of our systems


3.3 Marketing and Communications

  • Sending promotional emails, catalogs, and product announcements (where you have consented or where otherwise permitted by law)
  • Retargeting and interest-based advertising on third-party platforms
  • Personalizing your website experience and product recommendations
  • Conducting customer satisfaction surveys


You may opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us at hello@claudehome.com.


3.4 Legal Bases for Processing (GDPR/UK GDPR)

For individuals in the European Economic Area, the United Kingdom, and Switzerland, we process personal information under the following legal bases:

  • Contract performance, where processing is necessary to fulfill your orders and provide our services
  • Legitimate interests, including fraud prevention, security, analytics, and direct marketing to existing customers, balanced against your rights
  • Consent, for marketing communications and non-essential cookies, which you may withdraw at any time
  • Legal obligation, where processing is required for compliance with applicable laws and regulations


4. Sharing of Personal Information

Claude Home does not sell, rent, or trade your personal information for monetary consideration. We may share your information in the following circumstances:


4.1 Dropshipping and Manufacturing Partners

When you purchase a product that is fulfilled through our dropshipping model, we transmit your name, shipping address, and order details to the relevant third-party supplier or manufacturer to fulfill your order. These suppliers receive only the information necessary for fulfillment and are prohibited from using it for any other purpose. When you purchase a Claude Home manufactured product, we handle fulfillment internally.


4.2 Service Providers

We share information with trusted vendors who assist us in operating our business, including:

  • Ecommerce platform (Shopify)
  • Payment processors (e.g., Stripe, PayPal, Shop Pay)
  • Shipping and logistics providers
  • Email and SMS marketing platforms
  • Analytics and advertising providers (e.g., Google Analytics, Meta Pixel)
  • Customer support and helpdesk platforms
  • Fraud detection and security services


All service providers are contractually required to process personal information only on our behalf, for the purposes we specify, and to maintain appropriate security measures.


4.3 Business Transfers

In connection with a merger, acquisition, asset sale, or other corporate transaction, your information may be transferred to a successor entity. We will notify you via email or a prominent website notice if such a transfer materially changes how your information is used.


4.4 Legal Disclosure

We may disclose personal information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to: protect the rights, property, or safety of Claude Home, our customers, or the public; detect or prevent fraud or illegal activity; or comply with applicable legal obligations.


4.5 International Data Transfers

Claude Home is based in the United States. If you are located outside the U.S., your information will be transferred to, stored, and processed in the U.S. and potentially in other countries where our service providers operate. For transfers from the EEA, UK, or Switzerland, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent mechanisms. You may request a copy of the relevant transfer mechanism by contacting us.


5. Cookies and Tracking Technologies

We and our service providers use cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve our website, understand your preferences, and deliver relevant advertising.


5.1 Types of Cookies We Use

  • Essential cookies, which are required for the website to function (e.g., shopping cart, account login)
  • Performance and analytics cookies, which help us understand how visitors use our site
  • Functionality cookies, which remember your preferences and settings
  • Marketing and advertising cookies, which are used to serve relevant ads and measure campaign effectiveness


5.2 Your Cookie Choices

Most browsers accept cookies by default. You can modify your browser settings to decline cookies, delete existing cookies, or receive alerts when cookies are set. Note that disabling certain cookies may impair website functionality, including the ability to complete purchases.


Where required by law (e.g., for visitors in the EEA or UK), we obtain your consent before setting non-essential cookies through our cookie consent tool. You may update your preferences at any time via the cookie settings link in our website footer.


To opt out of interest-based advertising, you may also visit: Network Advertising Initiative (optout.networkadvertising.org), Digital Advertising Alliance (optout.aboutads.info), or Your Online Choices (youronlinechoices.eu).


6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • TLS/SSL encryption for data transmission
  • Secure, access-controlled systems for storing customer records
  • Payment processing through PCI DSS-compliant providers
  • Employee training on data privacy and security practices
  • Regular review of our security policies and procedures


No data transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of your information. In the event of a data breach affecting your rights and freedoms, we will notify you and relevant authorities as required by applicable law.


7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods include:

  • Order and transaction records: retained for a minimum of 7 years to comply with tax, accounting, and legal obligations
  • Customer account information: retained for the duration of your active account plus 3 years after account closure
  • Marketing preferences: retained until you withdraw consent or unsubscribe
  • Customer support communications: retained for 2 years after resolution
  • Website analytics data: retained per our service providers’ standard retention schedules (typically 14–26 months)


When retention periods expire, we securely delete or anonymize personal information. You may request earlier deletion subject to applicable legal requirements.


8. Your Privacy Rights

Depending on your jurisdiction, you may have one or more of the following rights regarding your personal information:

  • Right to Know or Access: You may request information about the personal data we hold about you.
  • Right to Correct: You may request correction of inaccurate or incomplete data.
  • Right to Delete: You may request erasure of your personal information, subject to legal exceptions.
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may receive your data in a structured, machine-readable format.
  • Right to Object: You may object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to Opt Out of Automated Decision-Making: You may opt out of decisions made solely by automated processes.
  • Right to Non-Discrimination: We will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights.


To submit a request, contact us at hello@claudehome.com or by mail at the address in Section 15. We will respond within the timeframe required by applicable law (generally 30–45 days). We may verify your identity before processing your request.


9. U.S. State-Specific Privacy Rights

9.1 California (CCPA / CPRA)

California residents have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You may request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
  • Right to Delete: You may request deletion of personal information we hold about you, subject to legal exceptions.
  • Right to Correct: You may request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing: We do not sell your personal information for money. However, some of our advertising and analytics activities may constitute “sharing” of personal information for cross-context behavioral advertising under CPRA. You may opt out by clicking “Do Not Sell or Share My Personal Information” in our website footer, or by submitting a request to hello@claudehome.com.
  • Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to purposes permitted by the CPRA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.


California residents may also make requests through an authorized agent. We will verify agent authority before processing the request. For shine the light requests under California Civil Code § 1798.83, contact us at hello@claudehome.com.


9.2 Virginia (VCDPA)

Virginia residents have the right to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of the processing of personal data for targeted advertising, sale of personal data, and profiling for significant decisions. Submit requests to hello@claudehome.com. You may appeal a denied request by contacting us and, if unresolved, file a complaint with the Virginia Attorney General.


9.3 Colorado (CPA)

Colorado residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising, sale, and profiling. Submit requests to hello@claudehome.com. You may appeal denied requests; if unresolved, you may contact the Colorado Attorney General.


9.4 Connecticut (CTDPA)

Connecticut residents have the right to access, correct, delete, obtain a portable copy of their personal data, and opt out of targeted advertising, sale, and profiling for significant decisions. Submit requests to hello@claudehome.com. You may appeal denied requests to us and, if unresolved, to the Connecticut Attorney General.


9.5 Utah (UCPA)

Utah residents have rights under the Utah Consumer Privacy Act (UCPA), effective December 31, 2023, including the right to access, delete, and obtain a copy of their personal data, and to opt out of the sale of personal data and targeted advertising. Submit requests to hello@claudehome.com.


9.6 Rhode Island (DTPPA)

Rhode Island residents have rights under the Data Transparency and Privacy Protection Act (DTPPA), effective January 1, 2026, including the right to access, correct, delete, and obtain a copy of personal data, and to opt out of the sale of personal data and targeted advertising. Submit requests to hello@claudehome.com.


9.7 Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Delaware (DPDPA), New Jersey (NJDPA), Nebraska (NDPA), Minnesota (MHRA), Tennessee (TIPA), Indiana (IDPL), Kentucky (KCDPA), Maryland (MODPA), Iowa (ICDPA), New Hampshire (NHDPA)

Residents of the states listed above have privacy rights under their respective state laws that may include the right to access, correct, delete, and obtain a copy of personal data, and to opt out of certain processing activities such as targeted advertising and the sale of personal data. The specific rights available vary by state. To submit a request or learn more about your rights, contact us at hello@claudehome.com and identify your state of residence.


9.8 Nevada

Nevada residents may opt out of the sale of personal information under Nevada Revised Statutes Chapter 603A by submitting a request to hello@claudehome.com. Note that we do not currently sell personal information as defined under Nevada law.


10. International Privacy Rights

10.1 European Economic Area and United Kingdom (GDPR / UK GDPR)

If you are located in the EEA or UK, you have rights under the General Data Protection Regulation (GDPR) or UK GDPR, including:

  • Right of access (Article 15 GDPR)
  • Right to rectification (Article 16)
  • Right to erasure / right to be forgotten (Article 17)
  • Right to restriction of processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object to processing (Article 21), including to direct marketing at any time
  • Rights related to automated decision-making and profiling (Article 22)


To exercise these rights, contact us at hello@claudehome.com. You also have the right to lodge a complaint with your local data protection authority. A list of EU supervisory authorities is available at edpb.europa.eu. For UK residents, the relevant authority is the Information Commissioner’s Office (ico.org.uk).


We endeavor to respond to verifiable requests within 30 days (extendable by a further 60 days for complex requests, with notice). We do not charge a fee for reasonable requests.


10.2 Canada (PIPEDA and Quebec Law 25)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, Act 25 (Law 25) modernizing privacy legislation. These rights include the right to access and correct personal information we hold about you, and to withdraw consent to certain processing activities. Quebec residents additionally have the right to data portability and the right to be de-indexed.


To make a request or to contact our Privacy Officer, email hello@claudehome.com. Unresolved complaints may be directed to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, for Quebec residents, the Commission d’accès à l’information (cai.quebec.ca).


10.3 Australia

If you are located in Australia, Claude Home handles your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access and correct personal information we hold about you. You may lodge a complaint with us at hello@claudehome.com, and if unsatisfied with our response, with the Office of the Australian Information Commissioner (oaic.gov.au).


10.4 Brazil (LGPD)

If you are located in Brazil, we process your personal information in compliance with the Lei Geral de Proteção de Dados (LGPD). You have rights to access, correct, delete, port, and obtain information about the use of your personal data. You may also object to and confirm the existence of processing. Submit requests to hello@claudehome.com. Unresolved complaints may be directed to the Autoridade Nacional de Proteção de Dados (anpd.gov.br).


11. Children's Privacy

Our website and services are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or under 16 where required by applicable law, including certain EU member states under GDPR). If we become aware that we have inadvertently collected personal information from a child below the applicable age threshold without verifiable parental consent, we will take prompt steps to delete such information.


If you believe we have collected information from a child in error, please contact us immediately at hello@claudehome.com.


12. Dropshipping and Supplier Data Sharing

When you purchase a product that Claude Home fulfills through a third-party dropshipping supplier or independent studio, we share your order information (including name, delivery address, and product details) with that supplier solely for the purpose of fulfilling your order. We do not share payment card details with dropshipping suppliers.


Dropshipping suppliers are independent businesses and may have their own privacy policies governing their handling of order data. Claude Home is not responsible for the privacy practices of third-party suppliers. We encourage you to review the privacy policy of any supplier whose products you purchase.


For products designed and manufactured by Claude Home, we serve as the sole data controller and handle all fulfillment and customer data internally.


13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and external services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any external websites. We encourage you to review the privacy policies of any third-party sites you visit.


14. Changes to This Privacy Policy

Claude Home reserves the right to update, modify, or replace this Privacy Policy at any time and at our sole discretion, without prior notice to you. Changes become effective immediately upon posting to our website. The “Last Updated” date at the top of this page will reflect when the most recent revision was made.


Your continued access to or use of our website or services after any changes are posted constitutes your acceptance of the revised Privacy Policy. It is your responsibility to review this page periodically to stay informed of any updates. If you do not agree to the revised policy, you should discontinue use of our website and services.


We are not obligated to notify you of changes through any specific channel, including email, push notification, or in-app alert, except where expressly required by applicable law. Even where notice is legally required, such notice does not delay the effectiveness of the updated policy beyond its posted date.


15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:


Claude Home

405 E 13th St, New York, NY 10009

Email: hello@claudehome.com

Phone: +1 213-379-9858


For GDPR/UK GDPR inquiries, you may also contact us at the email above and reference “GDPR Request” in the subject line. We aim to acknowledge all privacy requests within 5 business days and resolve them within the timeframe required by applicable law.